Store Policy on Pull List Management
To ensure the smooth operation of our store and fair access to our products, we have established the following policies regarding pull lists and holds:
1. Monthly Review & Communication:
- Pull lists are reviewed on the first weekend of every month.
- Customers who are overdue will receive an email or phone notification (we aim to keep the tone friendly and professional).
- Customers have 7 days from the initial email to respond and arrange for their items.
2. Final Notice & Cancellation:
- If there is no response after 7 days, a final notice email will be sent.
- Customers will have an additional 7 days to take action.
- If no action is taken after the final notice, the pull list will be canceled.
3. Purchase Order Policy:
- Customers must purchase the oldest items on their pull list first before buying newer additions unless they are purchasing their entire list.
4. Communication & Flexibility:
- We understand that situations may arise (e.g., financial challenges or personal matters). Communication is key! Let us know if you’re having difficulties, and we’ll do our best to accommodate.
- Long-term customers are highly valued, and we strive to maintain positive relationships. For longstanding customers, we may offer one-time exceptions or personalized follow-ups.
5. General Guidelines on Holds:
- Holds are not indefinite. A strict one-month policy helps us manage inventory effectively and prevents excessive accumulation.
- Customers with extended absences are encouraged to keep in touch. We are happy to pause or adjust pull lists as needed.
